RoHS (pronounced as Rose) is the acronym for Restriction of Hazardous Substances. RoHS, also known as Directive 2002/95/EC, originated in the European Union and restricts the use of specific hazardous materials found in electrical and electronic products. All applicable products in the EU market after July 1, 2006 must pass RoHS compliance.

The substances banned under RoHS are lead (Pb), mercury (Hg), cadmium (Cd), hexavalent chromium (CrVI), polybrominated biphenyls (PBB) and polybrominated diphenyl ethers (PBDE).

Eco Mode is a new technology that reduces power consumption and transmission power of DECT phones.

Users can select manually the indoor range in which ECO mode will be activated. Beyond this indoor range, ECO mode feature will be deactivated. This works for multi-handset subscribed in a base station.

DECT is a digital wireless technology which originated in Europe, but is now being adopted increasingly worldwide, for cordless telephones, wireless offices and even wireless telephone lines to the home. The younger brother of GSM - Global System for Mobile - it is by contrast a radio access technology, rather than a comprehensive system architecture; DECT has been designed and specified to interwork with many other types of network, such as the PSTN (conventional telephone networks), ISDN (new digital and data phone networks), GSM (mobile phone networks) and more.

No. Only the base station is plugged into the phone socket. The remaining handsets only require electricity supply.

View call information via the LCD such as the name or number (or both) of the person calling.

Most cordless phones have a range of up to 300 metres outdoors and 50m indoors. However, this is dependant on the property the phone is being installed into.

A growing number of cordless phones use digital, rather than analog radio transmission. This provides higher security, less interference, and may provide longer range.

Allows you talk from base to handset. Intercom calls can usually be initiated from either piece. Automatic intercom activates the other unit for hands-free response, or remote monitoring.

Nickel-Metal Hydride batteries can offer up to three times the capacity of the same size standard Nickel Cadmium batteries. Due to their increased capacity and energy density features, users can expect longer talk time and longer standby time. Manufacturers can use NiMH technology to increase operational time and/or decrease the size and weight of a phone.

Yes - you can do this on most cordless phones where stated. If you are not sure, then simply call us.

Move the base to another location, preferably to an upper floor. Move the base to another electrical outlet if plugged into the same outlet with another appliance. Try switching to another channel (if applicable to your product). Ensure that both antennas are lifted into the upright position (if applicable to your product). If you have multiple cordless phones of the same frequency, separate them as much as possible. Avoid placing the Base next to a major appliance, such as a personal computer or microwave oven.

1)Check the base unit to make sure is receiving continuous power. Avoid connecting the power adapter to an electrical outlet or power strip controlled by a switch. 2) Make sure that the base unit antenna is upright and the handset antenna is extended. 3) You may be to far from the base unit. Move closer. 4) Relocate the base unit. If possible chose an open, centralized location, elevating the base may help, as well. 5) If you have more than one cordless phone separate them as much as possible. 6) Check for a serial number match of the headset (inside the batter compartment) and base unit (on the underside). If they do not match, contact Euro Telekom After Sales Service.

1) Confirm that the base antenna is upright and he handset antenna is extended, where applicable. 2) Relocate the base unit. Look for an open, centralized location, away from walls, appliances and other electronic devices. 3) If the base unit shares an electrical outlet or power strip with other appliances, try using a different outlet. 4) During a call, press CHAN one or more times ( on models a manual channel change feature). 5) Move closer to the base unit. 6) Try a different (preferably corded) phone on that line. If static and interference is present, contact your local phone company. 7) Extend handset and base antennas, where applicable.

1) Confirm that the Base antenna is upright and the Handset antenna is extended, where applicable. 2) You may be too far from the Base Unit. Move closer. 3) Relocate the Base Unit. Look for an open, centralized location, away from walls, appliances and other electronic devices. 4)If you have more than one cordless phone, separate them as much as possible.

Perhaps you have introduced another cordless phone in close proximity. Try separating phones as far apart as possible. Extend antennas if applicable. Change channels on models with a manual channel change feature.

This is typically an indication of radio frequency interference. Try moving the base unit to another location in the home, preferably on the highest level of the home. If your phone has a channel button, try changing the channel. Also, make sure the Handset antenna is extended and Base antenna is upright, if applicable.

"DSS frequency hopping" is a technology first pioneered in secure military communications. It is now being used in consumer applications like the VTech 5831 5.8 GHz DSS cordless telephone, and it represents the highest level of performance and security as it provides protection against interference and eavesdropping.

Solution: Cordless phone technology has improved at a steady rate since its inception. Today you can find a wide variety of models to choose from, and they utilize one of three frequencies. Each number, 900 MHz, 2.4 GHz and 5.8 GHz, refer to the frequency band the phone communicates on. Cordless phones also are available in both analog and digital models, with digital models offering greater clarity and privacy. 900 MHz and is the most widely used frequency band, which also means there is a lot of traffic on the band, which may reduce the clarity of your reception. 2.4 GHz telephones provide even greater reception and security due to operating on a lesser used frequency range. The newest models to hit the shelves are the 5.8 GHz telephones which operate in a much less crowded and higher frequency band than the 900 MHz and the 2.4 GHz. The 5.8 GHz models offer the highest quality clarity, range and privacy.

Ensure that the answering system line cord is firmly plugged into the telephone jack. Check that the telephone jack is working by plugging a different telephone (one that works elsewhere in the house) into the jack. Ensure that the power supply is firmly connected in the electrical outlet and at the back of the unit, if applicable. Make sure the Answering System is turned ON.

Your Answering System may be set for 'ANNOUNCE ONLY' mode, and will only play your outgoing announcement without recording messages. Or, your system's memory may be full, and will not record messages until you erase old messages.

Check to see that the Answering System is on. Some telephone companies or PBXs use ringing patterns that affect the unit's response to ringing.

Ensure that the phone used is sending touch-tones (during dialing you should hear tones vs. clicking sounds). Sometimes it helps to wait until after the outgoing announcement before attempting remote access.

This indicator is regulated by a signal sent by the local telephone company. Some of our phones have a feature that allows you to turn off this signal manually. Please refer to your owner's manual. If your unit does not have this feature, please contact your local telephone company to adjust the signal.

The message counter automatically goes back to '0' after new messages have been played to indicate that there are no new messages. The messages have not been deleted. Please follow the instructions in the owner's manual to play old messages.

This is normal operation when the unit is in "Announce Only" mode. This is a feature that is used when you want to have an outgoing announcement play but you do not want the unit to take any messages. If you would like your unit to record messages, please see your owner's manual. You will need to take the unit out of "Announce Only" mode.

Try the following: 1) Charge the handset batteries for the required amount of time listed in your user's manual before using the phone (Time may vary from product to product). 2) Ensure that the telephone line cord is firmly plugged into the base unit and telephone jack. 3) Check that the power supply is firmly connected in the electrical outlet, as well as the back of the unit. 4) Check that the telephone jack is working by plugging another phone into the jack. 5) Test that the electrical outlet is working by plugging in another appliance into the outlet. 6) Ensure that both antennas are lifted into the upright position (if applicable to your product).

Make sure the ringer switch is set to "ON" or programmed "ON". Move closer to the base (you could be out of range). Unplug some of the other phones (you could have too many extension phones on one line to allow all of them to ring). Ensure that both antennas are lifted into the upright position (if applicable to your product).

Recharge the handset battery. The more the phone is used, the more often the batteries need to be recharged. Charge the handset battery for the required amount of time listed in your user's guide before using the phone. The average battery lifespan is approximately 1-2 years. You may need to replace the battery pack. Return the handset to the base for at least 15 seconds to ensure that the base and the handset are set to the same security code. Ensure that the telephone line cord is firmly plugged into the base unit and telephone jack. Plug a different electrical device into the power outlet to ensure it is live.

Ensure that the telephone line cord is firmly plugged into the telephone jack and the telephone. Check the line jack using a different line cord.

Make sure that the ringer switch is on. If your unit does not have a ringer switch, please refer to your User's Manual for instructions on activating or adjusting the ringer. Unplug some of the other phones (you could have too many extension phones on one line to allow all of them to ring).

1)Make sure the power adapter is firmly connected both to the electrical outlet and power jack on the back of your base unit. 2)Confirm that the battery pack is correctly installed in the handset. On models that have a drop-in battery pack, check to make sure the metal contacts on the batter are aligned with the metal contacts in the handset battery compartment. If your model takes a plug in style battery, make sure the connector is securely plugged in.

1)Confirm that the power adapter is securely connected to both the electrical outlet and power jack on the base of the base unit. Avoid using an outlet or power strip that is controlled by a switch. 2)Using a different electrical appliance, confirm that the electrical outlet is working. 3) (for models with the power back-up feature)Take a charged battery pack from the handset and install it in the base unit battery compartment. If the Power light illuminates on the base, the problem is either a faulty or disconnected power adapter or the electrical outlet.

1) Make sure the power adapter is firmly connected both to the electrical outlet and power jack on the back of your base unit. Avoid using an electrical outlet or power strip that is controlled by a switch. 2) Confirm that the battery pack is correctly installed in the handset. On models that have drop-in battery packs, check to make sure the metal contacts on the battery are aligned with the metal contacts in the handset battery compartment. If your model takes a plug in style battery, make sure the connector is securly plugged in. 3) Confirm that the handset is properly seated in the base cradle 4)(for models with the power back-up feature) Take a charged battery pack from the handset and install it in the base unit battery compartment. If the Power light illuminates on the base, the problem is either a faulty or disconnected power adapter, or the electrical outlet. 5) If the handset has not been properly charged, place it in the base unit cradle and allow it to charge for at least 8 hours. If your battery pack has been in service for longer than 12 months, it may need to be replaced.

Talk and standby times vary with different modes. Typically, talk time will range from 4 to 7 hours, with standby time (off the cradle but not in use) ranging from 4 to 7 days. Your results may differ.

Yes, the batteries cannot be overcharged.

Handset batteries cannot be overcharged; the handset can be left cradled at all times/when not in use.

Recradle handset on the base for 15 seconds and check for dial tone. Recradle handset on base, disconnect power cord for 15 seconds, reinstall power cord and wait 15 seconds before checking dial tone. Remove handset batteries for 15 seconds, reinstall batteries and recradle handset on base for 15 seconds before trying to use your handset. Confirm the electrical outlet is live, using a different appliance. Ensure the power supply is securely plugged into the electrical outlet and base unit.

1) Not all calls provide CID information. Examples are: blocked calls (PRIVATE), some long distance calls (OUT OF AREA or UNAVAILABLE) and some calls from cellular phones. 2) Caller ID is a subscription service, provided by your local telephone service company. A monthly fee is charged for this service. Contact your local service provider for details. 3) Confirm you are receiving Caller ID service by connecting a different device (Caller ID box, or CID-capable phone) to the line. 4) Allow at least two rings for Caller ID data to be displayed. An occasional display of TRANSMISSION ERROR is not unusual. 5) Disconnect any devices (answering machines, fax machines, etc.) which are connected in series between the telephone wall jack and your cordless phone.

Move closer to the base and try disconnecting. There could be interference preventing the handset from disconnecting the call.

If the phone is not connected to an active line, this message may appear. You may want to try a different line cord and/or a different phone jack.

The phone you have may not show other phones in use. Some phones will only show "Line in use" if that phone is being used. Please check your owner's manual for information on how this feature works. If your phone should indicate "Line in Use" when an extension phone is in use, this feature works by sensing the line voltage that is provided from your local telephone company. When someone picks up an extension phone, the line voltage drops and the "line in use" indicator will turn on. If the line voltage does not drop enough, the "line in use" indicator will not come on. The line voltage needs to drop to 7-9 volts for this feature to operate properly. There is nothing wrong with the phone. You can contact your local telephone company for assistance with this problem.

The external unit that goes off hook is called a "parallel set". The system warns the user that it has detected a parallel set in use. When your system is on hook (idle), the external unit that goes off hook is called an "extension in use". Note: In the above case, "system" refers to those models where multiple handsets can be registered to one base.

Move closer to the base and try disconnecting. There could be interference preventing the handset from disconnecting the call.

Your local telephone company provides your telephone service and along with that comes a certain amount of line voltage. Every time you pick up or turn on a phone, the line voltage drops. Different phones use different amounts of line voltage. Depending on the phone, you may or may not be able to use an extension with your phone. Try different combinations of telephones. There is nothing wrong with your phone or your service. Due to differences between telephones and line conditions, extension use cannot be guaranteed.

(Applies to multi-handset models) Please be sure to enter the entire registration code. Some codes may end with an * as opposed to a digit.

5.8 GHz DSS operates in the relatively unpopulated 5.8 GHz frequency band, avoiding the overcrowding and interference that may be found in the 900MHz and 2.4GHz bands.

You can add up to five (5) more handsets to this phone system, for a total of six (6) cordless handsets. Since the handsets and chargers only need an electrical outlet (no additional phone jacks are required), you have the freedom to add telephones in locations that typically do not support phones. For example: the basement, garage, workroom, guest room? Anywhere there is an electrical outlet.

Sound Select is a new feature that allows you to choose from four (4) different audio profiles, finding the one that sounds best to you. You can change profiles at any time during a call by pressing the Sound Select button. Choose from one of four (4) audio profiles: Base - low frequency sounds are enhanced Mid - mid-range sounds are enhanced Treble - high frequency sounds are enhanced Natural sound is reproduced as it is received, with no frequency enhancements.

Dual-band transmission provides greater security, as it provides less opportunity for eavesdropping. It also is more energy-efficient, for maximum battery life.

The local telco provides the time of call along with the other caller ID information. If the unit is showing the incorrect time and/or date, report problem to telephone company to resolve.

It is normal operation for electronic equipment to become warm. If the unit is uncomfortably hot to the touch, unplug the unit and contact Customer Support for assistance.

The keypad may be dirty. Try cleaning the keypad and around the buttons with a soft, slightly damp cloth.